Most Common Inquiries, Answered.

Can I manage my program benefits online?
Manage your benefits online 24 hours a day, 7 days a week.

The Consumer Toolkit allows you to:

• Change or update the sponsor’s (primary enrollee’s) address, telephone number(s) and email address
• Pay past-due premiums
• View your current account balance and premium payment history
• Verify eligibility and get up-to-date benefits information
• View annual maximum and deductible used to date
• Review processed claims status
• Print claim forms and ID cards
• Make minor edits (i.e., correct misspelled names, wrong birthdates or gender) to an existing sponsor’s, spouse’s or dependent’s information
• Add a spouse or dependent child under age 23 to your enrollment

Go to the Consumer Toolkit

Can I submit multiple attachments using the Online Inquiry Form?
No. If you need to submit multiple attachments with your inquiry, you may fax the inquiry to 916-851-1559.

Can I access my benefits booklet online?
You can download a benefits booklet from the Program Materials and Forms page.