Serve those who served

Because our enrollees have given so much to our Nation, TRDP network dentists are committed to giving the best care at the best rate. Want to give back to our Nation's retired service members and their families? Join the TRDP Network.

Dental Office Support

Claims Completion Instructions and Tips

Use these tips to complete your claims and they will be processed more timely and accurately:

  • Use a laser printer with black ink
  • Use a 10 point font and all capital letters (Courier is a good font choice)
  • Use eight-digit dates (MMDDYYYY) with no spaces, slashes or dashes
  • Document exceptional or unusual circumstances only in the "Remarks" or "Comments" field of the claim.
  • Indicate fees with decimal points (for example, $100.00; not $100)
  • Indicate a quantity (the number of x-rays, for example) in the field on the claim specifically for this purpose. If the claim does not have this field, please list each item on a separate line.
  • Indicate the tooth number or letter, quadrant or arch in the appropriate field(s).

The following may cause delays, inaccurate processing and possible denials:

  • Submitting a new claim when requesting a processed claim to be corrected. It is better to make any notations, corrections and/or attach any missing information that is applicable on the EOB and submit for reprocessing.
  • Using free-form text
  • Using ditto marks or arrows to indicate duplicate information
  • Stray marks in spaces that should be left blank
  • Putting a slash through zeros or crossing sevens
  • Writing on the top of lines or outside of boxes
  • Using correction fluid or a highlighter pen
  • Using more than one font style on a claim
  • Submitting photocopied claims as they may be blurred or skewed
  • Using nicknames for either the subscriber or patient
Oral Health Oral Health

Our SmileWay Wellness program has information about oral health to help create added value from our dental insurance.


Visit our Wellness Site


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